Delivery Service from the pits of hell

Terrible experience all the way around! I was supposed to have a card delivered on Wednesday 03 April. Called 10 times to get more information and there was no response from ANYONE. Thursday 04 April I called again to schedule the time and the man ok that call said he would schedule the delivery for today 05 April and confirmed all this information with me. Then I received an SMS saying that the delivery had be scheduled for Monday 08 April almost 1 week after the original delivery when none of it was wanted. And to add insult to injury, every time I was supposed to be transferred I sat on hold for 30+ minutes each time. Over the past few days I have called a total of 18 times only 5 of those were answered at 80% of the time was spent on hold rather than having actual people solve my issue. The Delivery department is horrible, Palesa and Brian and Siphokszi as well as were of absolutely no use and those people do not actually help.