ND
Nkosinesisa D

1 reviews | Active since Aug 2016

08 Apr 2019, 09:26

Delivery of my phone uncertain

I ordered a phone from mtn last week,to be delivered by dsv. The reason why i ordered the phone it is because it came with a promo special from huawei for the first 6000 customers.I called dsv today to ask when my order will be delivered so that i can claim my promo from Huawei.The answer i got was sometime this week depending on the availability of the drivers.Now on their website its written local delivery is within 1-3 days. I am in Pretoria which i know thats very close to their branch.Now i have to wait for sometime this week of which i do not it is when until the promo which is the reason why i ordered my phone runs out.Going through the reviews of dsv i see incompetence is what they are known for. My reference number is ********** 273 My cellphone number is ********** . I truly hope to get the date of delivery which i hope is very soon.So i do not lose on the promo which has a value of about r4000.

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Replies (1)
DSV Road
DSV Road's reply08 Apr 2019, 10:00
Official
 
Good day Nkosinesisa, 

We sincerely apologize for level of service that you have received and for the inconvenience caused. 

We have sent your complaint to the relevant team for investigation. 

They will be contacting you shortly to resolve your delivery query. 

 

Kind Regards, 

DSV Management