ND
Nkosinesisa D

1 reviews | Active since Aug 2016

08 Apr 2019, 08:41

Delivery of my phone uncertain

I ordered my huawei p30 from mtn last week.Reason why i ordered this phone its because they are running a promo where you get accessories worth about r4000.The next day mtn dispatched my order to dsv.Now i call dsv today to ask when they will make the delivery so that i will claim my promo since its only given to the first 6000 customers,they say sometime this week Which for me can be Friday for all i know.When i asked the lady to be specific she said it depends on the availability of drivers in my area.Now thats not a nice thing that a customer wants to hear.I stamd to lose the very thing that made me order the phone because of availabilty or non availabilty of drivers.When i took to HelloPeter to see how good the service of dsv is,all i see are bad reviews. They wrote on their website local delivery take 1-3 days.But that seems not to be the case. My reference is ********** 73.I wish they treat deliveries with urgency as they do not know the circumstances around the deliveries. Thank you. My cellphone number is **********

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Replies (1)
DSV Road
DSV Road's reply08 Apr 2019, 14:20
Official
Good day Nkosinesisa,

Please accept our sincere apologies for your experience  with DSV and also for the inconvenienced we have caused you. We will investigate this matter regarding your phone and contact you as soon as possible. 

Kind regards,
DSV  Management