delivery messed up then yelled at by supervisor! WOW

never in my life have i encountered such disrespect and bluntness, this lady from dsv had the nerve and guts to yell at me after messing my delivery for the second time, the set delivery was to happen 08.12.2022 we are on the 20th still she cant get the schedule right and she gets rude when confronted with facts, she claims her drivers deliver in my are between 3 and 5 what kind of time schedule is that? we live i South Africa so we all know there is no network during load shedding so the set driver claimed he could not get hold of me but did not come to the address. well with a boss like that who can blame them? who and what gave dsv the impression that all south Africans have a smart id i mean as far as i know its not compulsory to have one so their biometrics is not relevant and just create drama topped with the lady that cant even do proper schedules for her staff her service is deeper than pathetic i have never felt so disappointed by a service then got yelled at by the person who messed up the delivery. funny how the delivery came back and she never had the decency to find out why, i always have to go to the company that is using their services to complain only then she will come up with all her tall tale topped with her rudeness and bluntness.