RVN
Rose-anne Van Niekerk
1 reviews | Active since Jul 2011
21 Oct 2020, 16:22
Delivery according to your schedule not convenient to clients
I am so irritated with DSV. First things first, you do not tell the client that you will only deliver their card when it is convenient for you because you will have a driver in the area on those days. I do not currently have a card to transact with, which is why I requested home delivery and not to deliver to a branch as I thought this process will be quicker, but now I can only get my card next week Tuesday at YOUR earliest convenience. This is very poor service!
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Replies (2)
DSV Road's replyOfficial
22 Oct 2020, 08:43Good morning Rose-anne
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply22 Oct 2020, 08:43
Official
Good morning Rose-anne
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
RVN
Rose-anne Van Niekerk's updateReviewer Update
22 Oct 2020, 10:14Thank you Luke and Desmond for you swift response to my complaint and for arranging delivery for today. It is much appreciated.
RVN
Rose-anne Van Niekerk's update22 Oct 2020, 10:14
Reviewer Update
Thank you Luke and Desmond for you swift response to my complaint and for arranging delivery for today. It is much appreciated.