Delivery !!!
Good Morning , I would like to know when will my card be delivered, i have received an sms from FNB indicating DSV will contact me to arrange delivery! However I missed the call and upon trying to contact DSV I am currently on hold for 30 min???????? this is not the first i time i experienced this problem as duplicate cards were sent previously because of DSV incompetence !!! Kindly get your agents to contact me.
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DSV Road's replyOfficial
31 Aug 2018, 11:54Good day Charlene,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Best regards,
DSV Road's reply31 Aug 2018, 11:54
Official
Good day Charlene,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Best regards,
DSV Road's replyOfficial
07 Sept 2018, 14:42Good Day Charlene,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Best regards,
DSV Road's reply07 Sept 2018, 14:42
Official
Good Day Charlene,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Best regards,