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charlene P
1 reviews | Active since Jan 2010
03 Nov 2017, 09:47
Delivery !!!
I am still waiting for a consultant to contact me to arrange /confirm my delivery address!, on the 25th Oct DSV consultant contacted me and advised that another agent will call to confirm the delivery address and documents required for the the delivery , which up to the 3rd Nov no one has contacted me , I have managed to contact DSV after several attempts as no one bothers to answer the phone, I have been advised that the consultant will contact me to verify the delivery address , Kindly advise when will delivery take place or when will DSV consultant contact me to verify the above mentioned .
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Replies (2)
DSV Road's replyOfficial
03 Nov 2017, 11:25Good day Charlene,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Best regards,
DSV Road's reply03 Nov 2017, 11:25
Official
Good day Charlene,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Best regards,
DSV Road's replyOfficial
07 Nov 2017, 16:04Good Day Charlene,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Best regards,
DSV Road's reply07 Nov 2017, 16:04
Official
Good Day Charlene,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Best regards,