Delivery

A lady from DSV contacted me last week to setup an appointment for delivery for Monday 16 October 2017 between 8-10am. Yesterday came and i did not recieve my parcel from MTN. I then called DSV at 12 to enquire about this and i was told that the driver left with the parcel and he should call me, i did not recieve a call from the driver and the lady i had spoken to also told me that she will get people from delivery to contact me which also did not happen. So the parcel did not get delivered and this morning 17 October 2017 at 7:30am i contacted DSV again to enquire yet again and i spoke to a gentleman that gave me attitude and was very rude when i asked him why was my parcel not delivered and when will it come through. He then tells me that i will be contacted by the delivery department to reschedule another appointment for delivery and that too has not happened. i am very upset with DSV i think that they are very unprofessional and no one seems to want to take accountability of this situation and the gentleman i spoke to this morning made it seem like i was in the wrong.