delivery

I am extremely angry that my parcel no one knows where it is located i have contacted the joburg office and they advised that it has been delivered in the cape town branch and when i call the cape town branch they advised it is not there what information is really true here. the lady i spoke to in the cape town bracjh advises that my package even if its in the cape town branch it wont be delivered today 31/08/2017 of which i am only 5km away from teir cape town office and advised that i can fetch it myself and she advises that for security reasons that is not allowed and the drivers are not available to deliver to me today 31/08/2017 i mean im only 10 minutes away from their branch how can this be not be possible. tomorrow im leaving for Botswana with my work and only coming back in 6 weeks time. can someone please assist me, angry client.