MW
Maxwell W

1 reviews | Active since Dec 2011

22 Jun 2017, 14:54

delivering my package to a security

<p>much must be said about this. ABSA sent me my credit card over a month ago and this company delivers it to a security gaurd. to this date, i dont know whether it was the security in the road or the building. this also say much about ABSA.</p>

0
Replies (2)
DSV Road
DSV Road's reply10 Jul 2017, 15:17
Official

Good day Maxwell

Thank you very much for bringing this to our attention.

I will be forwarding this message to the relevant executive team to address as soon as possible.

Kind regards,

DSV Management

DSV Road
DSV Road's reply17 Jul 2017, 12:05
Official

Good Day Maxwell

Thank you for notifying us about your recent experience with DSV Mounties.

As discussed telephonically, an operational issue caused delay in obtaining feedback on delivery of your first parcel.

A replacement was ultimately delivered to you.

We apologise that the experience that you had with us did not meet your expectations nor our delivery standards.

We value your feedback as this assists us in improving our service delivery to our clients

Regards,

DSV Management