deliveries

Stuart Shepherd - Somerset West

If I ran a company that had so many bad reviews (from my own experience, Im absolutely sure all are true) I would have done something about it, even if I had to deliver the parcels myself. The fact that DSV has done nothing to improve their reputation and service, shows everything about how it is managed at the top.

Having read all the complaints about them on your site and having experienced exactly the same thing as most of them, I just cant understand how a company with such a bad reputation manages to operate in today’s competitive market. They are without doubt the worst company I have dealt with in my 48 year career. They simply do not deserve to have customers because they lack any integrity.

We have many customers, that try to use their services to send parcels to us, which are never get picked up. When you phone them and if they bother to answer, they make promises which again never materialize. In order to improve service delivery they changed to an online booking system, but I think they forgot to train their staff on how it actually works. My guess is, it’s such a bad system that that it simply does not work. How is it possible, reading through all these complaints, that the people at the top of this company have not sorted things out after all this time. The same problems have been going on for ages so don’t blame the virus situation. It’s like the same people who ran Eskom now run DSV. I would never ever use this company in my private capacity, but unfortunately some of my customers (those who I have not convinced to change) still do and we have to try and sort the mess out every time.