Deliveries a week after Booking

We booked a collection from Durban to Cape Town with UTI on Monday morning 08/02/2016 and recieve no feedback or joy from them with regard to whether or not the parcel was picked up and in turn on Wednesday 10/02/2016 we contact our supplier who says the parcels are still at their premises. Not only did they thus far not let us know about any hiccups or delays but they incorrectly booked it on their side and marked it as complete. We then contact a million other branches because no one can apparently help us and we need to rebook the collection according to the cape town branch who then booked it incorrectly again,until we come across Lennie @ Durban branch who now says the parcels were picked up yesterday but the pallets are now broken and of poor quality so it wasnt loaded for delivery in CapeTown. This now delayed our work process by two days already as the eta for for these parcels were Wednesday the 10/02/2016. We now have customers breathing down our necks and are dealing with threats of loss of business. Meanwhile UTI has a nonchalant attitude and basically are not going the extra mile to help their client. Doesn't UTI pride themselves with service? If you ask me they suck!