Delayed Delivery with ZERO Support

On Thursday, 13 February 2020 I was called by DSV Mounties to arrange delivery of my cards, after confirming the delivery address and details I have been given a delivery date of 20 February 2020, between 11h00 and 16h00...

Now it is almost 16h30 and I am STILL awaiting the driver to do the delivery, with no success of getting hold of somebody in the call center... And this after I called earlier today and received confirmation that the driver is en-route and I will receive an SMS when he is nearby.

Please help as I URGENTLY need the cards to be delivered!?