Delayed Card Delivery

I am writing to formally raise a concern regarding a card delivery that has exceeded the expected turnaround time of five (5) working days, with no communication or status update provided to date.

I contacted your call centre and spoke to Zama Magasela, who reports to Thandeka Nkosi. Unfortunately, the assistance received was inadequate, as the agent was unable to provide clear information or resolution regarding the delay.

The call was logged under reference number ***. Given the sensitive nature and importance of card deliveries, this delay and lack of feedback are unacceptable.

I kindly request:

. An urgent update on the status of the card delivery . The reason for the delay . Confirmation of when the delivery will be completed

I would appreciate prompt feedback and resolution at your earliest convenience.