DAYS WAGE LOST .. AND dsv DOESNT CARE

I get a sms telling me my parcel is out for delivery. Then the driver phones me and asks me where is my address. Really? I tell him , he confirms he will be here between 9 and 10. I see my parcel has been booked into the depot as wrong route. If that is the quality of your drivers that cannot even tell my straight that it will not be delivered I understand why you cannot keep to schedules. If he told me this morning when I gave him directions I could have gone to work and get a days pay. But now I lost a days pay thanks to DSV Road. If I had gone to work and told him to deliver at my work he would have claimed most probable also different/wrong route. Not my first time I have to deal with DSV. They simply cannot live up to their delivery schedules and they DONT CARE!!