Dav is such a disappointment

I am beyond upset and disappointed with this company this miring my mtn package was supposed to be delivered and it was unsuccessful because of fingerprint verification so I was told I need to request manual delivery form mtn and so I did request it and mtn said tey did email dsv to do the manual delivery but now I'm being told.it might only be next week this is unacceptable because now I must wait longer why can't they just let a driver come back this is unacceptable and I needed my package urgently i can't keep staying home every time dsv is really disappointed me