Daily updates on a slow process, makes a big diffrence.
I sent a parcel to Jeffrey's Bay and my customer informed to cancel the order. I phoned the DSV courier call centre and spoke to an agent. The agent rerouted the parcel to my address. Though it did take some time for the parcel to reach the agent e-mailed me almost every day, updating me on the process.
That is service.
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DSV Road's replyOfficial
21 Sept 2022, 10:14 Dear Jacques,
Thank you for your positive feedback.
We are glad that we were able to come through for you.
Kind regards,
DSV Management
Thank you for your positive feedback.
We are glad that we were able to come through for you.
Kind regards,
DSV Management
Best regards,
DSV Road's reply21 Sept 2022, 10:14
Official
Dear Jacques,
Thank you for your positive feedback.
We are glad that we were able to come through for you.
Kind regards,
DSV Management
Thank you for your positive feedback.
We are glad that we were able to come through for you.
Kind regards,
DSV Management
Best regards,