CUSTOMER SERVICE? WHATS THAT

Item: DSV Road
Rating: 1
Author: Melissa B

If I could give a zero rating i would. I have two packages that were dropped off on Sunday 01 August that are still not delivered (10 August). I have phoned everyday since last week Tuesday trying to follow up but your customer service is absolutely useless. If i have to hear one more time that my queries are being escalated I will laugh because it goes absolutely nowhere. I'm still waiting for a SUPERVISOR to call from Thursday. SO even they are useless. Sort out PAKAD***8 & PAKAD***9 and then REFUND me as this is not as promised. If my packages are damaged due to DSV's negligence then DSV will pay for the damages. What a joke of a company right now

Helpful (0)

Replies (2)

DSV Road's replyOfficial

10 Aug 2021, 12:58

Good day Melissa V,

We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.

Kind Regards,
DSV Management

DSV Road's reply10 Aug 2021, 12:58

Official

Good day Melissa V,

Melissa B's updateReviewer Update

11 Aug 2021, 08:24

Hi

Kindly contact me again as I'm tired of these empty promises. Package Pakad***9 is still not delivered and no update sinxe the 5th of August!!!!!!!!!

Melissa B's update11 Aug 2021, 08:24

Reviewer Update

Hi

Kindly contact me again as I'm tired of these empty promises. Package Pakad***9 is still not delivered and no update sinxe the 5th of August!!!!!!!!!