*********** courier company DSV

I am highly disappointed with DSV... Actually disappointed is understatement I am angry with the DSV courier company. I was supposed to receive my parcel on the 10th January 2025 but i didn't and worst part there was no communication with regards to why they couldn't come and deliver. Desperately i was, i called them and asked when i will receive my parcel, they promised to deliver on Wednesday 15th January but guess what? I received no parcel. The delivery guy came and apperantly he had issues with the machine for scanning and he had no idea on how to go about getting help, to show that DSV lacks team work and coorparation internally, the guy couldn't get hold of his colleagues to assist him resolve the machine issue. Now i am getting a call that i will get my parcel on the 23rd January 2025. My parcel is a router from MTN and a month to month deal meaning i will only benefit from the router only 7 days while i paid for the whole month. I am so frustrated at the moment.