Constant Delays on delivery

Delivery of my new Bank card is continuously being delayed. I was expecting delivery Yesterday as arranged by DSV on friday, no phone call received yesterday to inform me that it wont be delivered yesterday. instead I receive a phone call from your operator this morning to move delivery date to another 3 days time? did not advise me to have my ID or Drivers as well? not very professional should not take 7 days for my card to be delivered after delivery was arranged for 2-3 days after card was ordered