FB
Franco B

1 reviews | Active since Apr 2012

03 Sept 2015, 12:14

CONSISTENT SHOCKING SERVICE

Dear Nedbank<br> <br> I think you should seriously review your contract with UTI Mounites to have your card delivery performed via them.<br> <br> I have ordered four cards during the course of this year, every single delivery has had an issue. <br> <br> The call centre contacts you, expects you to wait around for their driver and in the end, they do not get there on time, get there too late, or do not show up at all. <br> <br> I would like A senior manager for UTI mounties in the western cape to contact me and explain this persistent case of poor service and why a client should accept it.

0
Replies (1)
DSV Road
DSV Road's reply04 Sept 2015, 09:47
Official
Hello maverick.bruno_f,

Thank you for notifying us about your recent experience with UTi Mounties.

We apologise that the experience that you had with us did not meet your expectations. The matter has been addressed internally and corrective measures will be put in place to address this.

We value your feedback in terms of your experience with our drivers, as this assists us in improving our service delivery to our clients.

Regards
UTi Management

Best regards,