JVdV
Janine Van de Venter
1 reviews | Active since Dec 2010
24 Feb 2021, 11:56
Completely disorganized
I am very upset with this company, Wesbank used them to deliver my vehicle registration papers, they claim that no one was home the day they attempted to deliver which is impossible and then just send them back to the bank. After numerous calls they say the bank has my papers, Wesbank says they have not yet received them. I urgently need these papers and DSV seems to have no clue where they are or what they are doing!!!!! This mess is actually costing me money as I am unable to pick up my license disk as I need to deregister the vehicle in question first. I need this resolved and to be told where my registration papers currently are.
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Replies (3)0
Replies (3)
DSV Road's replyOfficial
24 Feb 2021, 12:07Good day Janine,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply24 Feb 2021, 12:07
Official
Good day Janine,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
JVdV
Janine Van de Venter's updateReviewer Update
26 Feb 2021, 11:02I would like to thank DSV and Stephanie for resolving my complaint and delivering my missing documents within 2 days. I am very pleased with how seriously they took my issue and how I was kept updated and had my complaint resolved so promptly.
JVdV
Janine Van de Venter's update26 Feb 2021, 11:02
Reviewer Update
I would like to thank DSV and Stephanie for resolving my complaint and delivering my missing documents within 2 days. I am very pleased with how seriously they took my issue and how I was kept updated and had my complaint resolved so promptly.
JVdV
Janine Van de Venter's updateReviewer Update
26 Feb 2021, 11:03I would like to thank DSV and Stephanie for resolving my complaint and delivering my missing documents within 2 days. I am very pleased with how seriously they took my issue and how I was kept updated and had my complaint resolved so promptly.
JVdV
Janine Van de Venter's update26 Feb 2021, 11:03
Reviewer Update
I would like to thank DSV and Stephanie for resolving my complaint and delivering my missing documents within 2 days. I am very pleased with how seriously they took my issue and how I was kept updated and had my complaint resolved so promptly.