Complaint Regarding Unprofessional Delivery Service – DSV

Good day, I am writing to express my dissatisfaction with the poor and unprofessional service I have received from DSV regarding the delivery of my MTN contract device.

Last week, MTN advised that DSV would contact me to arrange delivery. No contact was made. On Monday, I had to contact DSV myself to arrange delivery. I was later called back to confirm the details and was provided with a tracking number. Despite this, no delivery took place.

When I followed up again, I was informed that DSV had attempted to contact me, which is not true, as I did not receive any missed calls or messages.

This morning, due to there being no water at my workplace, I contacted DSV to confirm the delivery time. The agent advised that he did not know. Later in the day, DSV delivered items to my office for other deliveries, but not my MTN device. This confirms that DSV was on site, yet my delivery was still not completed, nor was I informed accordingly.

The lack of communication, incorrect information provided, and failure to follow through on confirmed arrangements has been extremely frustrating and inconvenient. This experience has significantly affected my confidence in the service and reflects poorly on MTN as well.

I request feedback on this matter and clarity on how this situation will be resolved.