COMPLAINT REGARDING POOR UNPROFESSIONAL SERVICES

<p>After 3 attempts of arranging collection from Umhlanga to be delivered to JHB, we have no other option but to revert to Hello Peter, as this matter still remains unresolved. If we do not continually follow up with UTI on every instruction given, we receive no progress updates from UTI. On all 3 occassions when collection was arranged, specific instructions were given to collect before 14H00 and for UTI to phone the person (on the mobile number provided ) from whom UTI is collecting . This was clearly not done, as there was no collection. Due to UTI's unprofessionalism and lack of communication, we now have to charge our client an Express Rate, as well as attend to arrange another collection for the fourth time pertaining to the SAME INSTRUCTION . In light of the fact that our Law Firm has been a loyal UTI Customer for the past few years, such unprofessionalism towards Clients is simply just unacceptable. This causes immeasurable damage to our name with our Clients.</p>