Complaint

I am writing to formally lodge a complaint regarding the unsatisfactory service I received from DSV Courier concerning the delivery of my card.

On the scheduled delivery day, I received an SMS stating that the courier was “outside,” however no courier arrived at the provided delivery address. At no point did anyone attempt to contact me telephonically, despite my contact details being available. The only communication I received was the SMS, which was inaccurate and misleading.

This lack of effort to make proper contact or ensure a successful delivery is unacceptable. As a result of this failed delivery, I have been severely inconvenienced. I had planned to travel to Durban, but I am now forced to postpone my trip because I have not received my card as expected.

I find this level of service extremely disappointing, especially considering the importance of the item being delivered. I expect a professional courier service to make reasonable efforts to contact the client and complete the delivery, which was clearly not done in this case.