Complaint

On the 20.02.2023 I received a sms to notify me that my medication has been dispatched and ready for collection, after I have spent week on end trying to update my delivery information with many of the GEMS consultants, on the 23.02.2023 I went to my doctor’s office to go collect my medication to my surprise it had not arrived, I made numerous calls to the GEMS to find out what could be the problem as to why my medication has not be delivered, as I spoke to many of their consultant: “Rendelani, Portia, Siphokazi, Suzan, Nonhlakanipho, All who were fumbled by the fact that my medication is still not delivered, when I asked why some checked to find out that the driver has brought my medication back, reason was incomplete address, I set on the phone using my airtime to update the doctors address with them, even pin point the stores next to the shopping center to make sure that my medication is delivered correctly. Still to this date I have not received my medication. I would like to know if GEMS is taking advantage of me with my soft voice being played around from consultant to consultant or they don’t take my health seriously because right now my medication has run out, meaning finished I don’t have my medication and my health is at risk since I don’t have my medication. What seems to be the problem with them delivering my medication to the very same address I have been using with them for the past year, is their navigation system? Or is it their driver? Or maybe it the fact that I laid a complaint in December 2022, now they choose to make a mockery of me and my health?, I need answer and I need them urgently, why is Zanele Zwane not responding to my emails? Because I have send an email of complaint and she assured me that my medication will be delivered.