LC
Luzuko C
1 reviews | Active since Jul 2019
22 Jul 2019, 14:45
COMPLAINT
This company has had my order for two weeks and now they say I canceled my order after having followed up with them on Monday the 15/07/2019. I suspect that there is theft coz never received a call from their driver on the day that they claim to have tried contacting me. When called requesting that the matter be escalated they cut the call and no there is no answer.
Helpful (0)
Replies (2)0
Replies (2)
DSV Road's replyOfficial
22 Jul 2019, 15:23Good day Luzuko C,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
Best regards,
DSV Road's reply22 Jul 2019, 15:23
Official
Good day Luzuko C,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
Best regards,
DSV Road's replyOfficial
23 Jul 2019, 12:08Good day Luzuko C,
We have attempted to get hold of you on the email address provided but have been unsuccessful.
May you kindly provide a contact number where we may reach you in order to assist with your review.
Kind Regards,
DSV Management
We have attempted to get hold of you on the email address provided but have been unsuccessful.
May you kindly provide a contact number where we may reach you in order to assist with your review.
Kind Regards,
DSV Management
Best regards,
DSV Road's reply23 Jul 2019, 12:08
Official
Good day Luzuko C,
We have attempted to get hold of you on the email address provided but have been unsuccessful.
May you kindly provide a contact number where we may reach you in order to assist with your review.
Kind Regards,
DSV Management
We have attempted to get hold of you on the email address provided but have been unsuccessful.
May you kindly provide a contact number where we may reach you in order to assist with your review.
Kind Regards,
DSV Management
Best regards,