Complain - Disgust - Bad service

Hi,

i dont usually do these things but today i feel i have every right to do so,

i am a very understanding person when it comes to following procedures etc, but i have had an experience that i think everyone should know of.

on the 6 May 2019 i had upgraded my cellphone contract with MTN, All relevant details were provided to the agent and everything was in order,

DSV then tried to call me the next day to schedule a delivery to no avail they had just left it like that and went on with business as usual, i had provided an alternative number to contact for this purpose and it was not used which resulted in me not receiving my parcel,

Wednesday the 8 May 2019 was national voting day so not much could be done,

i got into the office on the 9th May 2019 and shortly contacted them, i held on for an operator for more that 18 Minutes only to get answered by a rude person that basically didn't even say hello in a proper manner ( Nicolene)

she had then transferred me to the delivery department ( took more than 4 minutes to be attended to) eventually answered by a lady named Nomsa, she had to then escalate the matter to MTN for authorization , i waited for 5 hours for her to provide feedback to me as to when my parcel was being delivered as it was ready, packaged and ready to be handed over to me.

in that space of 5 hours i called DSV 13 times to find out what is going on, on the 13th time i was about to go insane.

i spoke to a lady names Meghan , she said to me that she has "ESCALATED " the matter like Nomsa has, i then asked her for a direct line which she provided just so that i didn't have to go through the whole 18 minute wait at the switchboard again,

in the time that this was happening i could hear the agents (Nomsa and Meghan) , i asked Meghan to speak to Nomsa , she had then said to me that nomsa is on another call, yet i could basically hear nomsa say to Meghan "say that i am busy". that is absolutely disgusting

Meghan then provided me with a number that doesnt even exist, not sure if this was given to me for the sole purpose of shutting me up,

i called again, by then i think even the switchboard operator recognized my voice and just kept me on hold the whole time cause when i called from cell, i was transferred immediately an d got through to the delivery department whilst still being on hold on the other line, that gain is disgusting,

after all of this i still haven't received my parcel,

the service and the level of intelligence is so disgusting that not how you treat people you are there to help people yet you make them feel like they owe you something , thats not fair,

my company uses you guys as our primary logistics provider and i will be sure to make this known and also change that it isnt you guys anymore,

i am beyond shocked

yet again, still no parcel, a whole day later,

i mean i receive things from everywhere in the world and never had this issue,

sad!