Chronic medication delivered at wrong address

My chronic medication delivered at at incorrect address by PMB branch, contacted their customer care line Wed 03/04/2024 after they delivered on 02/04/2024 to someone I do not know. Till today I have not received my medication, nor any feedback of How am I going to get my medication. Mind you I am required to take this medication daily, and they decide to gamble with my life just like that. This morning I called the call centre again, only to find that my initial enquiry was never logged on their system. I was promised an email was sent to PMB branch and I was copied on the email. never received any text or email just to confirm that my query is being attended What frustrates me is their PMB branch phones phones not being answered.