1 reviews | Active since Dec 2013
Card was supposed to be delivered yesterday
My card was ******, I called absa and arranged for a new one. I assumed the card would be sent to my branch and even asked the lady who helped me if I would receive an sms letting me know when I can collect my card (this was last Wednesday 29 april ). I got a call from your courier the next day asking the address I would like my card delivered to, I gave my work address as I was told you deliver business hours only. It's now a week later and still ... no card. I called yesterday at about 11am and was assured my card would be delivered that day ..... at 4.30pm I was getting worried and called again and again I was told I would still receive my card that day. Its almost close of business again and still no card today, I've tried calling Uti-mounties about 6 times today already but I just get placed on hold indefinitely.<br> <br> When will I receive my card?<br> If I knew this a week ago I would have asked them to send it to the branch which takes 3-4 days at most.
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
As discussed on email, we did try to contact you more than once last week, however could not get hold of you because of the issue with your cell phone. We received a high influx of calls last week due to the power outage at our data centre on Monday last week.
We sincerely apologise for your delay in delivery of your card and difficulties that you experienced in contacting us.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
As discussed on email, we did try to contact you more than once last week, however could not get hold of you because of the issue with your cell phone. We received a high influx of calls last week due to the power outage at our data centre on Monday last week.
We sincerely apologise for your delay in delivery of your card and difficulties that you experienced in contacting us.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management
