KM
Khumo M
1 reviews | Active since Mar 2015
11 May 2015, 16:56
CARD NOT DELIVERED & ZERO CLIENT FEEDBACK
I honestly can not understand how it can take more than a week and a half to deliver a card to my requested branch! If I had known this before my application I would have chosen a different bank besides ABSA (All because of UTI Monties Division) - The worst part is that they only attempted to call me ONCE!! In return I have called countless times and have been promised a call back. Your agents may not have a direct line (which makes no sense) but at least have the decency to act on your promises - calling someone once for something as important as this is extremely rude and inconsiderate. We are all busy yet that will never be an excuse for bad service!!!!
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DSV Road's replyOfficial
13 May 2015, 08:18Hello therepota,
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
As discussed telephonically, the matter is being investigated within our Cape Town branch, to establish the reasoning behind your calls not being returned. Your card will be delivered to you today by 16h00.
Once again, we sincerely apologise for the delay in delivery of your card and lack of feedback from our appointment booking department.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
As discussed telephonically, the matter is being investigated within our Cape Town branch, to establish the reasoning behind your calls not being returned. Your card will be delivered to you today by 16h00.
Once again, we sincerely apologise for the delay in delivery of your card and lack of feedback from our appointment booking department.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management
DSV Road's reply13 May 2015, 08:18
Official
Hello therepota,
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
As discussed telephonically, the matter is being investigated within our Cape Town branch, to establish the reasoning behind your calls not being returned. Your card will be delivered to you today by 16h00.
Once again, we sincerely apologise for the delay in delivery of your card and lack of feedback from our appointment booking department.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
As discussed telephonically, the matter is being investigated within our Cape Town branch, to establish the reasoning behind your calls not being returned. Your card will be delivered to you today by 16h00.
Once again, we sincerely apologise for the delay in delivery of your card and lack of feedback from our appointment booking department.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
UTi Management