1 reviews | Active since Mar 2016

03 Oct 2018, 07:01

Card not delivered

Item: DSV Road
Rating: 1
Author: Neo M

I have been waiting for my cheque card since mid Sep. I was told that DSV couriers were hijacked! To this date they are still hijacked, WOW.

Poor service from DSV, your service is as bad as FNB's. Same whatsapp group

Helpful (0)

Replies (5)

DSV Road's replyOfficial

03 Oct 2018, 08:16

Good day Neo,

We sincerely apologize for level of service that you have received and for the inconvenience caused.

We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.

Kind Regards,

DSV Management

DSV Road's reply03 Oct 2018, 08:16

Official

Good day Neo,

We sincerely apologize for level of service that you have received and for the inconvenience caused.

We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.

Kind Regards,

DSV Management

DSV Road's replyOfficial

03 Oct 2018, 09:06

Good Day

Thank you for notifying us about your recent experience with DSV Mounties.

As discussed telephonically, our client needs to advise regarding the order of the new card.

We apologise that the experience that you had with us did not meet your expectations.

We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.

Regards

DSV Management

DSV Road's reply03 Oct 2018, 09:06

Official

Good Day

Thank you for notifying us about your recent experience with DSV Mounties.

As discussed telephonically, our client needs to advise regarding the order of the new card.

We apologise that the experience that you had with us did not meet your expectations.

We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.

Regards

DSV Management

Neo M's updateReviewer Update

05 Oct 2018, 08:26

FNB still says you have the card. They claim they are not aware of the hijacking that took place!!!! This is really frustrating. Both of you are just inefficient.

Neo M's update05 Oct 2018, 08:26

Reviewer Update

FNB still says you have the card. They claim they are not aware of the hijacking that took place!!!! This is really frustrating. Both of you are just inefficient.

DSV Road's replyOfficial

08 Oct 2018, 08:04

Dear Client,

As discussed telephonically, our client will be in contact with you to rectify this matter.

Kind regards,

DSV Management

DSV Road's reply08 Oct 2018, 08:04

Official

Dear Client,

As discussed telephonically, our client will be in contact with you to rectify this matter.

Kind regards,

DSV Management

DSV Road's replyOfficial

10 Oct 2018, 08:26

Good Day

Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in delivery your parcel.

We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.

Your parcel has since been delivered as arranged.

We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.

Regards

DSV Management

DSV Road's reply10 Oct 2018, 08:26

Official

Good Day

Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in delivery your parcel.

We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.

Your parcel has since been delivered as arranged.

We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.

Regards

DSV Management