Card Delivery

I have been waiting for 3 weeks for a delivery of my Discovery Bank card despite Discovery informing me that it will be delivered within 3 days. Last week Wednesday, the driver claimed that I was not available for delivery despite me waiting until 4pm for delivery. Today I am trying to track the driver as I was promised that delivery will take place between 9 and 1 as I need to leave the office at 12. I called the call centre twice and they keep on sending an email to their Cape Town branch for them to contact me and so far no call has been received. Today is payday and that means I cannot access my funds.