1 reviews | Active since Oct 2017
Card delivery delay
DSV mounties absa called me on 7th Oct 2017 to confirm a card delivery for today the 10th Oct 2017 between 10 and 12 pm. I got a message from them saying my card was delivered at a branch but this surprised me as it was supposed to be delivered to my office. I went to the branch and I as told no card was delivered. The card was not delivered to my office and I have gotten no communication from them. I tried calling them but they are way too busy I guess. This is disgusting!! I need the card as it is my debit card.
Good day Diphete,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Best regards,
Good day Diphete,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Best regards,
Good day Diphete,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Best regards,
Good day Diphete,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Best regards,