Cant get hold of the branch

Hi I have a client who lives in Mount Ayliff, his parcel was received at the Umtata branch on the 30th of November. This client lives 150km from this branch so I tried to get hold of the branch to ask them why the parcel is with them as well as if they are going to deliver it. I got numbers from UTi's website *** (which doesn't work even) for this branch as well as from the Vanderbijlpark and Durban branches the following numbers just rings with no answer *** /1/5/6<br> How on earth should we get hold of the branch and give clients feedback if they cant even pick up their phones.<br> Even if they have a problem with their line they have to have an alternative number for customers to reach them. My company now gets a bad rating (which all my clients can see) from my client because I cant give them feedback on their parcel!!!!!!