1 reviews | Active since Oct 2017
Call Centre unresponsive
Trying to follow up on an order that i was suppose to have received by now, but being put on hold for nearly half an hour, after trying to talk to someone after calling back three times is enough to upset anyone. Its not like im waiting for a damn snickers bar, something rather more expensive, and anyone would like to know where their parcel is. Very unfortunate that the company i am buying from works with DSV if i could have it my way i would defiantly have used someone else.
Good day
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Best regards,
Good day
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Best regards,
Good Day Khanjia,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
As discussed telephonically, parcel was returned to our client as a result of incorrect details printed on item.
Your parcel will be reordered and dispatched again.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Best regards,
Good Day Khanjia,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
As discussed telephonically, parcel was returned to our client as a result of incorrect details printed on item.
Your parcel will be reordered and dispatched again.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Best regards,