Call Centre not Answering
Hi,<br> <br> I have received a SMS to phone UTi to arrange for my LTE sim. I have tried to phone on Saturday (when I received the SMS) but maybe I was to late and Sunday I got a message to say they are closed. So I phoned today twice and had to hold on for +- 15 minutes each time and still got a message they are too busy. I tried a third time but hang up earlier. I assumed in this day and age, especially with someone like UTi you do not have to hold on that long. Well, I was mistaked and I must say it it bad service to let someone hold on that long for nothing.<br> <br> So what do I do now ?<br> <br> Regards,<br> <br> Willie
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DSV Road's replyOfficial
30 Apr 2015, 10:50Hello xwilus,
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
We sincerely apologise for your experience and we assure you that this matter is being investigated and that measures are put in place to make sure that the IVR indicates that our offices are closed on public holidays.
We value your feedback in terms of your experience with our call centre as this assists us in improving our service delivery to our clients.
Regards
UTi Management
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
We sincerely apologise for your experience and we assure you that this matter is being investigated and that measures are put in place to make sure that the IVR indicates that our offices are closed on public holidays.
We value your feedback in terms of your experience with our call centre as this assists us in improving our service delivery to our clients.
Regards
UTi Management
DSV Road's reply30 Apr 2015, 10:50
Official
Hello xwilus,
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
We sincerely apologise for your experience and we assure you that this matter is being investigated and that measures are put in place to make sure that the IVR indicates that our offices are closed on public holidays.
We value your feedback in terms of your experience with our call centre as this assists us in improving our service delivery to our clients.
Regards
UTi Management
Thank you for notifying us about your recent experience with the UTi Mounties Contact Centre.
We sincerely apologise for your experience and we assure you that this matter is being investigated and that measures are put in place to make sure that the IVR indicates that our offices are closed on public holidays.
We value your feedback in terms of your experience with our call centre as this assists us in improving our service delivery to our clients.
Regards
UTi Management