SK
Sivuyile K
1 reviews | Active since May 2020
12 Feb 2024, 14:59
BROKEN PROMISE
I have a parcel that was promised to be delivered Thursday last week the date keeps change since then I requested them to improvise since I was promised it willbe dispatched earlier, I told them I have a flight departing last week I had to then change my flights for today since I was promised it will be done today I havent received any feedback since this morning from SINAZO in Cape Town branch she said she will get back to me 4 hours ago I am departing soon I might potentially cancel the contract all together because of this
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Replies (3)
DSV Road's replyOfficial
12 Feb 2024, 15:34Good day
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply12 Feb 2024, 15:34
Official
Good day
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
SK
Sivuyile K's updateReviewer Update
12 Feb 2024, 17:09I am still awaiting for feedback I was promised before the end of business day.
SK
Sivuyile K's update12 Feb 2024, 17:09
Reviewer Update
I am still awaiting for feedback I was promised before the end of business day.
SK
Sivuyile K's updateReviewer Update
14 Feb 2024, 11:40I DO NOT BELIEVE THE LEVEL OF NEGLIGENCE I HAVE EXPERIENCED WITH DSV IT IS APPALLING TO SAY THE LEAST I AM SUPPOSE TO HAVE RECEIVED MY PARCEL VERY SINCE YOU GUYS DECIDED TO DELAY ME ON MY FLIGHT I AM TRACKING THE PARCEL IT IS NOT NOT RECOGNIZED BY THE LINK WHEN I ENTER THE REFERENCE YOU GAVE ME I WAS PUT ON HOLD FOR OVER 30 MINS NO COURTESY NO REGARD FOR CUSTOMERS I DO NOT WISH TO EVER USE YOUR SERVICE AGAIN IT IS DISGUSTING.
SK
Sivuyile K's update14 Feb 2024, 11:40
Reviewer Update
I DO NOT BELIEVE THE LEVEL OF NEGLIGENCE I HAVE EXPERIENCED WITH DSV IT IS APPALLING TO SAY THE LEAST I AM SUPPOSE TO HAVE RECEIVED MY PARCEL VERY SINCE YOU GUYS DECIDED TO DELAY ME ON MY FLIGHT I AM TRACKING THE PARCEL IT IS NOT NOT RECOGNIZED BY THE LINK WHEN I ENTER THE REFERENCE YOU GAVE ME I WAS PUT ON HOLD FOR OVER 30 MINS NO COURTESY NO REGARD FOR CUSTOMERS I DO NOT WISH TO EVER USE YOUR SERVICE AGAIN IT IS DISGUSTING.