Biometrics Failure

Met the driver on Friday 02/02 that is 25km away from me, had to take off work to do so, just to get there and his biometrics doesn't want to work, therefor is not allowed to hand the parcel over as per MTN's instruction. Spend the rest of the afternoon on the phone with DSV and MTN, ever since then I have been sent from pillar to post between these two companies. MTN advised yesterday that I can contact DSV to arrange delivery, they have also sent an email, but no answer at the call center and they don't return your call when you select that option. Worst courier company ever, wont recommend them, extremely poor service. I renewed my cellphone contract with Telkom on the 27/01 and there was absolutely no problem with biometrics, considering upgrading these very outdated machines. The best of it is that I have paid MTN for something that is in your possession, whilst me and my 4 year old is without internet