MP
Maritza P
1 reviews | Active since Oct 2018
28 Dec 2020, 17:32
BEYOND HORRIBLE SERVICE
HORRIBLE service. Sent a parcel to the Eastern Cape on 19.12.20 but it was delivered in the Western Cape on 23.12.20. When enquiring who signed for this parcel we were told that it was sent back to Port Elizabeth. I tracked the parcel online today, 28.12.2020, and the status remained unchanged. No one at any of the call centres were able to assist. According to them the parcel was delivered and they can't trace it because the courier "might have forgotten to scan it"! I was promised feedback by mid day today - still no reply!
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DSV Road's replyOfficial
29 Dec 2020, 08:14 Good day Maritza,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply29 Dec 2020, 08:14
Official
Good day Maritza,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management