Below poor service

I took a wifi package from mtn, dsv said they will deliver it to me between the 25th and 26th September 2024, that was changed to Monday 30th 10am-12pm, which was again changed to 2-4pm. I called to ask them why the change they said they could not get a hold of me. While i was busy calling Dsv and interacting with their agents, DSV Port elizabeth is unreachable as i also called them multiple times. Till now i have not received my package, i called and called im told it will be sent to DSV P. E. And i know noone will call after this i will have to call again, and again be told they will interact with the P. E branch.

It is super frustrating dealing with a service provider that provides such poor service. I now even want mtn to take their thing and refund me the money i paid.