Bank card was never delivered

Absolutely the worst service ever. FNB uses DSV to deliver bank cards. This is the second time they have told me they would deliver my card at a certain date and time and never delivered it. No call from the company or driver to explain a change of time or apologize for being late. Now I'm cardless for 2 weeks already waiting on this one delivery. Utterly disappointed in the inefficient, slow, disrespectful service.