Bank card not delivered

They contacted me 2 weeks ago 1/2 to arrange delivery for my FNB card. I got told that although I selected online that I will collect my card from my branch they informed me there are additional charges to deliver to my branch and better to deliver to my workplace. So as I then agreed to get it delivered to my workplace. I got told it will be here within 3-5 working days which should have been on Fri 8/2 at the latest. Since then I haven’t heard from them and still don’t have my card. I emailed them this week with no response from them today 15/2 contacted them. I got told that they were at my place of work yet they did not contact me when they were and I didn’t get my card So to deliver my card again they need to reopen and I still have to wait. My card has already expired so I cant even use my card. And now I still need to wait till possibly Monday if they can assist and if they can’t I still don’t know when I will get my card. This is very frustrating and a huge inconvenience.