Bad service received package not collected after three days.

On the 26th of September, I scheduled the collection of a package from Johannesburg and delivery to the Eastern Cape. The parcel was expected to be delivered on the 28th of September 2023, but it has not been collected as of yet. Instead, whenever I call, I am told it will be picked up in the afternoon, and the matter has been escalated. As it stands, my mother will not receive this parcel which is meant as a surprise present for her birthday on the 30th of September. In the client zone, the parcel collection has failed on three occasions due to an incorrect route and a full vehicle. There's no doubt that this company doesn't care about its customers. Despite my desire to cancel this and schedule another courier, I am being told I will get my refund after 30 working days, which is not fair after the inconvenience they have caused me. While I have dealt with DSV in the past and was satisfied with their service, I regret trusting them this time around.