AS
Andre S
1 reviews | Active since Dec 2022
07 Dec 2022, 13:48
Bad service received
I've upgraded my mtn contract online and was informed that delivery was scheduled for today 7 Dec. I've canceled all my appointments to make sure I'm available as requested. When the driver arrived he informed me that the finger print biometric verification is currently offline and that he can't hand over the parcel. Apparently DSV will call me to apologize and reschedule delivery. I don't want Apologies, I just want my parcel. I've called several times and no one answered the calls. This is completely unacceptable.
Helpful (0)
Replies (3)0
Replies (3)
DSV Road's replyOfficial
07 Dec 2022, 15:22Good day Andre Smit, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply07 Dec 2022, 15:22
Official
Good day Andre Smit, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
AS
Andre S's updateReviewer Update
07 Dec 2022, 15:44Good day, I've just received an call from an DSv agent. Thank you!! Kindly provide me with feedback ASAP, as I need my device delivered to me before or on Friday as I'll be leaving for vacation on Saterday.
Thank you in advance.
Andre Smit
***
Thank you in advance.
Andre Smit
***
AS
Andre S's update07 Dec 2022, 15:44
Reviewer Update
Good day, I've just received an call from an DSv agent. Thank you!! Kindly provide me with feedback ASAP, as I need my device delivered to me before or on Friday as I'll be leaving for vacation on Saterday.
Thank you in advance.
Andre Smit
***
Thank you in advance.
Andre Smit
***
AS
Andre S's updateReviewer Update
07 Dec 2022, 17:49Still waiting for feedback..... No one called, I called them, the lady informed me that the parcel is undelivered and being sent back, I've asked for a new delivery date but she informed me it's not possible, it's not my problems if your machines or systems is offline, I want my parcel delivered!!!! They said they will call me before 18:00 with feedback, still nothing, this is UNACCEPTABLE and I'm not leaving this matter here.
AS
Andre S's update07 Dec 2022, 17:49
Reviewer Update
Still waiting for feedback..... No one called, I called them, the lady informed me that the parcel is undelivered and being sent back, I've asked for a new delivery date but she informed me it's not possible, it's not my problems if your machines or systems is offline, I want my parcel delivered!!!! They said they will call me before 18:00 with feedback, still nothing, this is UNACCEPTABLE and I'm not leaving this matter here.