PD
Paballo D
1 reviews | Active since Jan 2025
07 Apr 2025, 12:30
Bad service & no updates on package
I have an MTN order that I ordered. When my package was processed they promised to call so I could update my address, they didn’t. Spend the day calling them to change my address but they don’t answer calls. Sent an email on customer support, they approved the address change but that happened on the day my package was out for delivery in a different province. They are difficult to reach & track down, I currently do not know where my package is. They don’t answer phones so you end up just sending emails to customer support.
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Replies (3)
DSV Road's replyOfficial
07 Apr 2025, 13:16 Good day , We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply07 Apr 2025, 13:16
Official
Good day , We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
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Paballo D's updateReviewer Update
09 Apr 2025, 12:58Here I am on the 9th still without my package. It was supposed to be delivered today but could not be because biometrics keeps saying invalid. I have never had any issues with biometrics in any establishment but of course with this specific one there is issues. I paid prorata for my package because I got it before monthend & it’s the 9th. This level of incompetence is deplorable.
PD
Paballo D's update09 Apr 2025, 12:58
Reviewer Update
Here I am on the 9th still without my package. It was supposed to be delivered today but could not be because biometrics keeps saying invalid. I have never had any issues with biometrics in any establishment but of course with this specific one there is issues. I paid prorata for my package because I got it before monthend & it’s the 9th. This level of incompetence is deplorable.
PD
Paballo D's updateReviewer Update
10 Apr 2025, 12:44Still haven’t received my package.
PD
Paballo D's update10 Apr 2025, 12:44
Reviewer Update
Still haven’t received my package.