Bad service from DSV delivery department

Was promised delivery between 8am and 11 am and at 11:25 I call DSV Mounties to find out when the delivery would happen, I was transferred to the delivery department where Sindiswa put me on hold for over 8 minutes without getting back to me in between. It doesn’t make any sense how contacting a driver can take an entire 8 minutes. That’s horrible service delivery period. To make things worse she said she couldn’t get a hold of the driver…. What a waste of my airtime.