BAD SERVICE FROM DSV COURIERS

I would like to share my experience with DSV couriers. I have ordered a cell phone from MTN in the last week of October already, thirst I had to wait more than a month for MTN to deliver my phone due to no stock, MTN online is fast to do you upgrade online but they never advice their clients that they don't have stock on the handsets. Eventually this was sorted, then the phone was handed to DSV to deliver for delivery what a nightmare. As arranged with the people in the office the driver must deliver the phone on Wednesday the 7th of December 2022. On Wednesday the driver arrived at my work premises I have already gave him all the documents they required, copy of ID, Original ID and a proof of address, the fun starts after 4 attempts the biometric scanner are not working and the driver tried to send a OTP also not working, the driver left with my package on the 7th of December 2022 after he promised that they that he will return later with the package when the scanner is working, today is the 9th of December 2022 and still the driver has not returned with the package no phone call from the offices nothing.

This cellphone was my son's birthday present, just keep in mind that his birthday was already the 8th of November 2022. I am very disappointed in DSV couriers and MTN.

I will never in my life recommend DSV couriers to anybody and this will also be the last upgrade with MTN. I will cancel all 3 my contract that I have with MTN and my husband will also cancel his contract I will take my business to another service provider.

Regards