SR
Shauna-Rae Rozentals
1 reviews | Active since Aug 2019
16 Oct 2020, 11:54
Bad Service
I have just upgraded my MTN device and was contacted yesterday by DSV couriers to arrange delivery for today before 12. As it had not yet arrived by 11am I contacted first the JHB branch and then the Port Elizabeth branch. They have no record of any of their consultants contacting me. How is that possible? I now may have to wait until next Wednesday for my device. This is totally unacceptable and ***********. MTN should change their courier service.
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Replies (2)
DSV Road's replyOfficial
16 Oct 2020, 14:38Good day Shauna-Rae
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply16 Oct 2020, 14:38
Official
Good day Shauna-Rae
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
SR
Shauna-Rae Rozentals's updateReviewer Update
16 Oct 2020, 16:20Good day Chris,
Thank you for your prompt and efficient service, I am happy to report that the issue has been resolved and that I shall receive my device today as promised yesterday. Thank you for your outstanding service and the manner in which you completely handled my issue. I will therefore thanks to you be happy to use DSV in the future. Regards Shauna-Rae Rozentals
Thank you for your prompt and efficient service, I am happy to report that the issue has been resolved and that I shall receive my device today as promised yesterday. Thank you for your outstanding service and the manner in which you completely handled my issue. I will therefore thanks to you be happy to use DSV in the future. Regards Shauna-Rae Rozentals
SR
Shauna-Rae Rozentals's update16 Oct 2020, 16:20
Reviewer Update
Good day Chris,
Thank you for your prompt and efficient service, I am happy to report that the issue has been resolved and that I shall receive my device today as promised yesterday. Thank you for your outstanding service and the manner in which you completely handled my issue. I will therefore thanks to you be happy to use DSV in the future. Regards Shauna-Rae Rozentals
Thank you for your prompt and efficient service, I am happy to report that the issue has been resolved and that I shall receive my device today as promised yesterday. Thank you for your outstanding service and the manner in which you completely handled my issue. I will therefore thanks to you be happy to use DSV in the future. Regards Shauna-Rae Rozentals