Bad service

With the delivery to Amanzimtoti, Athone Park, Umbongintwini, It really has exceeded the barriers of being bad when the bad service is due to personal reasons. Apart from the tone between one who bought and the one who serves but when the messenger or courier to be exact rudely addresses a custormer after failing to meet specific requirements that were created to combart the inconvenience of a longer waiting period before hand over and failing to even text when a decision to depart gets made. I requested to be made aware of drivers arrival, 30 or even 15 minutes to cancel commitments and avail myself as the driver *** would hate arrive and find that I do not have the required documents, or commited to workload that will require for me to be out of reach or anything that will challenge a simple hand over of goods. I at that instant get challenged by the tone and how I am addressed in a rediculing manner as if I am serving and the driver is paying for the service. All this bad service is issued on behalf of MTN